Patient experience & concierge support.
The participant side of the study, run as a service: LucaH®, a human desk, logistics and continuous engagement, from first interest to the last visit.
The work, made concrete.
Not a service brochure, the actual scope, the actual deliverables, and how it plugs into ECS®.
- Onboarding & dynamic consentLucaH® carries the participant from interest to enrolment, with consent as a living operational layer.
- Participant deskA real, named team answering questions, in the participant's language, across the whole study.
- Visit & travel logisticsHome visits, transport, reimbursements and scheduling coordinated so the visit window is never the reason for a drop-out.
- Retention & engagementReminders, adherence nudges and check-ins tuned to the protocol burden, not to a generic cadence.
Every deliverable has a name on it.
What you receive.
Every engagement lands with named artefacts you can use.
- Participant journey map with burden assessment
- LucaH® configuration and consent flow
- Staffed participant desk with SLA and escalation path
- Retention plan with drop-out risk reporting
Every participant touchpoint is captured on ECS®, so engagement data, consent version and visit compliance sit in the same record as the clinical data.
Three moments this service earns its place.
If any of these describe where you are, this is the right entry point.
- Moment 01
A protocol is demanding and drop-out risk is the main threat to the read-out.
- Moment 02
You're running decentralised or hybrid visits and need participant logistics owned end-to-end.
- Moment 03
Sites are spending their time on participant admin instead of clinical work.
Often engaged together.
Patient recruitment & retention
PHYGITAL-CROWD and the Armonia Research Community turn engaged people into enrolled participants.
Learn moreDirect-to-Participant & decentralised services
Home delivery, home visits, telehealth and remote eConsent, investigator-supervised via ViSA.
Learn moreMonitoring & RBQM
Quality by design across the whole study, not monitoring alone: risk assessment, on-site, remote and centralised oversight against your risk plan, corrective actions tracked on ViSA.
Learn moreTalk to the team about this service.
Tell us the study or the question, we'll come back with a scoped answer.